Cancellations and Refund

For cancellations and refund, can we do this on our site because it’s a bit complicated and the option to write our own is not there on razor pay: 

Cancellations: You can cancel your order before it is shipped. Please contact us immediately via to process a cancellation. 

Refunds: We offer refunds within 7 days of purchase if there are book damages/issues. To request a refund, please contact us via